We’ll make sure your process of renting a house is enjoyable and welcoming
","Select_Popular_Search":"Rent","Request_A_Viewing_CTA":null,"Banner_Title":"Maintenance Reporting","Show_Review":false,"CTA_Links":null,"Banner_Image":{"alternativeText":"","url":"https://ggfx-collegencounty.s3.eu-west-2.amazonaws.com/i/Guide_to_renting_Collegeand_County_fc444f1157_1_feb3a448b6.jpg"},"Modules":[{"__typename":"GLSTRAPI_ComponentModuleContentBlock","id":"6ac5dc68024820039dc8471a","Content":"Report maintenance issues directly to our Property Management team using the form below.
\nTo help us assess and respond to your request as quickly as possible, please provide as much relevant information as you can, including where the issue is located, when it started, and any steps you have already taken.
\nWhere possible, please upload clear photographs or videos of the issue, as this allows our team to review the problem promptly, determine the most appropriate course of action, and arrange contractor attendance without unnecessary delays.
\nThe more information you provide, the quicker we can assess your request and keep you updated on the next steps.
","Video_Url":null,"Image":null},{"id":"6ac5dc68024820039dc8471b","Add_Section":[{"Content":"Once your maintenance request has been submitted, a member of our Property Management team will review the information provided.
\nWe will contact you shortly afterwards if we require any additional details or to discuss the next steps.
","Title":"Review","Video_Url":null,"Image":{"alternativeText":"","url":"https://ggfx-collegencounty.s3.eu-west-2.amazonaws.com/i/Review_dd4c9a2e63_09e3632e30.png","url_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"fixed","backgroundColor":"#f86828","images":{"fallback":{"src":"/static/9237b06ebeba8facff89216be2a65273/76f6f/Review_dd4c9a2e63_09e3632e30.webp","srcSet":"/static/9237b06ebeba8facff89216be2a65273/76f6f/Review_dd4c9a2e63_09e3632e30.webp 1280w","sizes":"1280px"},"sources":[]},"width":1500,"height":844}}}},"Cta_Label":null,"Cta_Url":null},{"Content":"Where attendance is required, we will arrange for an appropriate contractor to visit the property.
\nWe will confirm the appointment details with you and keep you informed of when the visit is expected to take place.
","Title":"Contractor Attendance","Video_Url":null,"Image":{"alternativeText":"","url":"https://ggfx-collegencounty.s3.eu-west-2.amazonaws.com/i/Contractor_Attendance_90735c619e_f178920706.png","url_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"fixed","backgroundColor":"#f86828","images":{"fallback":{"src":"/static/7942d2d8a922c35185fc5876bb157063/76f6f/Contractor_Attendance_90735c619e_f178920706.webp","srcSet":"/static/7942d2d8a922c35185fc5876bb157063/76f6f/Contractor_Attendance_90735c619e_f178920706.webp 1280w","sizes":"1280px"},"sources":[]},"width":1500,"height":844}}}},"Cta_Label":null,"Cta_Url":null},{"Content":"Once the issue has been resolved, we will update all relevant parties and confirm that the works have been completed.
\nIf any further action is required, we will advise you accordingly.
","Title":"Resolution","Video_Url":null,"Image":{"alternativeText":"","url":"https://ggfx-collegencounty.s3.eu-west-2.amazonaws.com/i/resolution_632bf0aebd_febeec66ac.png","url_sharp":{"childImageSharp":{"gatsbyImageData":{"layout":"fixed","backgroundColor":"#f86828","images":{"fallback":{"src":"/static/84b0e5e15414edf0f0765609376008bc/76f6f/resolution_632bf0aebd_febeec66ac.webp","srcSet":"/static/84b0e5e15414edf0f0765609376008bc/76f6f/resolution_632bf0aebd_febeec66ac.webp 1280w","sizes":"1280px"},"sources":[]},"width":1500,"height":844}}}},"Cta_Label":null,"Cta_Url":null}]},{"id":"6ac60407024820039dc84741","Select_Module":"Maintenance_Reporting_Form","Title":null,"Content":null},{"__typename":"GLSTRAPI_ComponentModuleStaticPageContent","id":"6ac5dc68024820039dc8471c","Content":"If there is an immediate risk to your safety, or active damage is being caused to the property, we need to hear from you ASAP.
\nInstead of filling out the form please contact our team immediately:
\nOffice: 01865 722 722
Out of Hours: 07595 616925
Examples of emergency issues
\n\n
Smell gas?
\nIf you smell gas, leave the property if it is safe to do so and contact the National Gas Emergency Service immediately.
\n\nFor all non emergency maintenance issues, please complete the form and a member of our Property Management team will be in touch.
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